Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

At Super Currencies, we strive to provide the best service possible. However, to maintain fairness and protect our operations, we have clear refund guidelines in place. Please read carefully:

Non-Refundable Situations

• Uninsured Packages: We do not issue refunds for packages that are not insured. To safeguard your order, we highly recommend purchasing insurance during checkout.
• Client Errors: Refunds are not provided for mistakes made by the client, such as incorrect personal or delivery information. We strongly urge all customers, new and returning, to double-check their details before submitting an order.

How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at [email protected]. Provide your order details and a clear explanation of the issue, and our team will review your request promptly.

Protective Measures for Your Orders

1. Opt for Insurance: Insuring your package protects you against loss or damage during transit. Without insurance, we cannot offer refunds or replacements.
2. Double-Check Details: Verify your delivery address and personal information before confirming your order. Even small errors can cause delays or issues.

Insured Orders

We process refunds only for insured orders where the issue stems from our end, such as a mishandling or shipping error. If your insured package doesn’t arrive, we’ll either reship your order or issue a full refund after investigating the issue.

By placing an order with Super Currencies, you agree to these terms and conditions. We are here to help, so don’t hesitate to reach out to our support team for assistance.